Information submitted through the contact form
If you use the enquiry form, we collect the name, email address, suburb, hot-water system type, service type, message, preferred contact method and consent you provide. A phone number is optional unless you choose phone as your preferred response method. Do not include sensitive personal or payment information.
We use the details to understand and respond to your hot-water enquiry. The website sends the submission through Resend, an email delivery service, to the business inbox. The website does not maintain an enquiry database or use the information for marketing newsletters. Messages may remain in the receiving email account and email-service records under their respective settings and applicable business obligations.
Email and hosting providers
Resend processes the information needed to deliver the enquiry email. Website hosting and content-delivery providers may process technical request information, such as a device's IP address, browser details and requested page, to operate and protect the website. Each provider's privacy information describes its own data handling.
Cookies, analytics and advertising
Optional website analytics and advertising pixels are not enabled. The site does not intentionally set marketing cookies.
Links to other websites
This website links to government and independent hot-water resources. When you follow an external link, the privacy policy of that website applies.
Your choices and questions
You can choose email or phone as your preferred response method. Providing a phone number is only necessary if you select a phone response. If you have a question or request about information submitted through the form, use the Contact page and identify the enquiry so it can be located in the business inbox.
Changes to this policy
This notice describes the website's current information practices. It will be updated if those practices or the site's features change.